Delivery & returns

How we get your order to you, and what happens if something is wrong with it.

Collection

You are welcome to collect from the showroom at 2nd Rainbow, Mile 2, Lagos. Message us first so we can have the order ready.

Delivery within Lagos and nationwide

We arrange delivery across Lagos and to other states. Sanitary ware is heavy and fragile, so the cost depends on the items, the quantity and the destination. We quote it per order and confirm it with you before dispatch. We do not publish a flat rate we cannot honour.

Checking your order

Check the goods on arrival, before the driver leaves where possible. Ceramics can be damaged in transit and damage is much easier to resolve if it is raised immediately.

Returns

If an item is faulty or not what you ordered, contact us as soon as you notice, with photographs and your order reference, and keep the original packaging. We will agree a repair, replacement or refund with you. Items that have been installed or used cannot usually be returned.

Your rights

Nothing here limits any right you have under Nigerian consumer law.